How can I request a refund?

If you prefer a refund instead of an exchange, you can manage it easily and quickly.

👛 Conditions for a refund:

• The product must be unused, with tags and in perfect condition.
• You have 10 calendar days from when you received your order to request it.
• The refund will be processed to the same payment method used.

✅ Steps to request it:

1. Go to the form here and select “I want a refund”.
2. Attach photos if requested by the form.
3. We will send you the label to return the product.
4. Once received and reviewed, we will process the refund within 3 to 10 business days.

💡 Note: Banking times may vary depending on your card issuer or payment platform.